Get in touch
Raise Lens is a small team. Email is the right channel for everything. We don't use a ticketing system, and we read everything that lands at [email protected]. We aim to reply within two business days.
Team & multi-seat plans
For consultancies, accelerators and BD teams who each need their own Pro workspace on one bill. The Team plan (from £120/mo — £40 per seat, minimum 3) gives every member full Pro, invoiced to you on net-30 terms. Email us your team size and use case and we’ll scope it.
Enquire about Team →Data correction or bad listing
Wrong amount, stale deadline, mis-tagged sector, missing funder. Include the URL of the listing on Raise Lens and what looks off — we usually fix within a couple of business days.
Report an issue →Billing or subscription
Questions about Pro, refunds, invoices, or anything Stripe-related. You can also manage your subscription directly from Account → Manage subscription once signed in.
Email billing →Press or partnership
Story or interview, funder partnership, data licensing, or integration enquiries. Please include who you are and what you have in mind.
Email press →Anything else
Product feedback, feature requests, account help, or just to say hi. No form to fill in. A plain email is the fastest path.
Email us →A note on response times
Two business days is the target; mornings UK time are fastest. We don't offer phone support. For billing emergencies that need to move faster, Stripe's customer portal (linked from Account → Manage subscription) lets you cancel or update payment details immediately.
If you reported a data issue and haven't heard back in five business days, resend the email, and assume the original got filtered.