Experience Design and Operational Implementation for Citywide Public EV Charging 2026 Tender
••••• Authority
A Canadian municipal parking authority seeks a customer experience and service design consultant to research, map, and redesign the end-to-end EV charging journey and translate it into scalable operational processes for citywide implementation. Bidders should have expertise in service design, customer journey mapping, and operational process design for public EV charging infrastructure.
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About this tender
The funder is seeking a qualified customer experience (CX) and service design consultant to research, map, and redesign the end-to-end EV charging journey and translate it into executable, scalable operational processes for citywide implementation. The deliverables include a clearly defined target-state journey, standardized service processes, and a playbook that funder can operate and sustain.
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